Shipping Information

 

ORDERS IN ISRAEL 
We offer ground shipping (up to 14 business days) at the price of 20NIS.
We offer express shipping (2-3 business days) at the price of 40NIS.
Same day delivery is only for “Q Take Away” which is 50NIS.
 
INTERNATIONAL ORDERS
For international orders, we offer international shipping (3-6 days) on all orders at the price of $24.
Upon arrival to the destination country, international orders may be subject to taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
 
RETURNS & EXCHANGES
All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange, and we promise to make the process as easy as possible. Call our customer service at 09-880-0121 please send it back yourself by your method of choice to the following address:
 
Q Dorit Sharon/Qdoritsharon.com
Attn: Returns & Exchanges
4 Hakfar Street

Rishpon, Israel

4691500

*Sale items may not be returned.

 
If you are exchanging, simply note the size you need on your invoice. Please note that we do not deduct any shipping or pickup charges from your refund.
KEEPING YOUR RETURN IN ORIGINAL CONDITION
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
 
Here are some additional tips:
 
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
 
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact customer service info@qdoritsharon.com within 14 days of purchase. After 14 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.
 
Hours of Operation
Sun-Thu: 9:30am – 5pm IDT
Friday:9:30am – 2pm IDT
Saturday: Closed

*Same day delivery only if you place an order before 12pm.
 

 

Contact Us

You can find us @ 4 HaKfar Street,
Rishpon, Israel. 
Email: info@qhouseofbasics.com
SECURE PAYMENT
© 2017 All rights reserved to Q Dorit Sharon Ltd.